Terms and conditions


This page describes the terms and conditions that apply to every Internet-user visiting www.msonetoone.co.uk (hereinafter the “Site”).

By using the Site, you undertake to comply with these terms of use without reservation. If you do not agree to these terms and conditions, please refrain from using the Site. We advise you to consult these terms and conditions regularly, as they may be modified from time to time and without notice.


The Site is owned and operated by Aventis Pharma Limited, a UK affiliate of Sanofi, S.A. and an entity through which Sanofi, S.A. operates its business in the UK ("Sanofi Genzyme").

Aventis Pharma Limited is incorporated in England and Wales with company registration number 01535640. Its registered address is 410 Thames Valley Park Drive, Reading, Berkshire, RG6 1PT.

If you have any concerns about the Site please contact Aventis Pharma Limited at the above address.


The Site is intended for UK healthcare professionals and people with multiple sclerosis residing in the United Kingdom who have been prescribed a Sanofi Genzyme product. The MS One to One programme provides information on Sanofi Genzyme products, disease and health/lifestyle information, as well as access to various support services (collectively “Support Services”).

Any individuals wishing to participate in the Support Services will need to enrol in the MS One to One programme. Sharing registration details with third parties to enable their access to the Site is strictly prohibited and Sanofi Genzyme accepts no liability for any consequences whatsoever which flow from such use.

Intellectual property

The format and presentation of any text, images, visuals or other material published on the Site, including trademarks, logos and domain names, are protected by applicable laws and are owned by or licensed to Sanofi S.A. or its affiliates ("Sanofi Group"). All such rights are reserved.

No material or extract from the Site may be copied, reproduced, modified, republished, uploaded, distorted, transmitted or distributed in any way, without Sanofi Group's prior written consent, except for non-commercial or personal use (including financial or media reporting purposes), on condition that all intellectual property rights and all other property rights are respected.

All copies of text, images, visuals or other material published on the Site, whether constituting the site or being included within it, must not be distorted, modified or altered in any way whatsoever. Sanofi Group reserves the right to take legal action against any infringement of its intellectual property rights.

The following copyright notice shall appear on all copies of the whole or part of the content of the Site: “Copyright – 2018 – Sanofi. All rights reserved”.


Information, including, in particular, financial information, provided on the Site shall not be considered as an invitation to invest and shall not be interpreted as canvassing or public offering, and does not constitute an offer to subscribe, purchase, or deal in Sanofi Group shares or any other securities issued by Sanofi Group. Financial information posted on the Site is regularly updated (if financial information is provided on-line).

Expert opinions concerning subject areas related to the content of the Site and extracts from press articles may be posted on the Site. Such information represents only the opinions of the respective expert consulted or the publication, and is not necessarily the opinion of the Sanofi Group. Any such experts are not employees of the Sanofi Group and do not receive any emoluments in exchange for Sanofi using their opinion. Sanofi is not responsible for the accuracy or completeness of any such information and opinions. Experts’ opinions reflect their own personal views and should never be interpreted as being the opinion or responsibility of the Sanofi Group.


The Site may also contain information relating to health, fitness, medicinal products and medical treatment. This is for information purposes only and is not meant to be a substitute for the advice provided by your own doctor, pharmacist or nurse. You should not use the information contained herein for diagnosing any illness or physical problem or in order to prescribe or use any medication presented on the Site. You should always consult your own doctor. Sanofi Genzyme disclaims all liability and responsibility arising from any reliance placed on such materials by any visitor to the Site, or by anyone who may be informed by its content.

You should not change the treatment of your condition (unless advised to do so by your doctor) or delay seeking medical advice, as a result of any information made available on this Site.

It is your responsibility to confirm with your doctor the suitability and relevance of any information that you access online.


Where the Site contains links to other sites and resources provided by third parties, these links are provided for your information only. Sanofi Genzyme has no control over the contents of these sites or resources, and accepts no liability or responsibility for them or for any loss or damage that may arise from your use of them. The existence of a link between the Site and any third party site or resource in no way implies that Sanofi Genzyme in any way approves of the content of these sites or resources, or, any use to which such content may be put.

Third party sites may contain hyperlinks leading to the Site. Such hyperlinks must not be installed without express prior consent from Sanofi Genzyme who reserve the right to withdraw linking permission without notice. Hyperlinks must not be established in such a way as to suggest any form of association, approval or endorsement on the part of Sanofi  Genzyme where none exists. Sanofi Genzyme is in no way responsible for the unavailability of such external sites and Sanofi Genzyme does not review, control, approve, nor is it responsible for any content, advertising, products or other materials available on or accessible via those sites.


Sanofi respects the privacy of users of this Site. Please refer to our Cookie Policy and Privacy Policy which explains users’ rights and the basis on which we may use any personal information (including by using “cookies”) that is disclosed to us via this Site.

The Site is not designed to receive confidential information. By using the Site, you agree that all information which you communicate to Sanofi Genzyme on or via the Site in any form, including, but not limited to, documents, data, graphics, questions, suggestions, concepts, comments or remarks, with the exception of the personal information outlined above, is deemed not to be confidential. By communicating such information to Sanofi Genzyme you grant Sanofi Genzyme the right to store, use, reproduce, modify, publish or transmit this information with a view to dealing with your request.


Nothing in these terms or conditions excludes or limits Sanofi Genzyme’s liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

Sanofi Genzyme makes every effort to ensure that the information made available on the Site is accurate and up to date and reserves the right to change the content at any time without prior notice. Nonetheless, Sanofi Genzyme does not provide any guarantee or warranty as to the accuracy, precision or comprehensiveness of such information, nor does it guarantee or warrant that the information is up to date.

With the exception of direct damage resulting from wilful misconduct or gross negligence by Sanofi Genzyme, Sanofi  Genzyme is not liable for:

  • any imprecision, inaccuracy or omission in the information made available on the Site;
  • any damage resulting from fraudulent intrusion by a third party leading to the modification of the information or materials made available on the Site; and
  • direct, indirect or consequential loss or damage incurred in connection with the Site (including, but not limited to, any loss of income or revenue; loss of business; loss of profits or contracts; loss of anticipated savings; loss of data; loss of goodwill or wasted management or office time), irrespective of whether Sanofi Genzyme was aware of the possibility of such loss or damage, and whether as a result of:
  • access or inability to access the Site;
  • use of, or inability to use, the Site, including any damage caused by a distributed denial of service attack, viruses or other technologically harmful material which may have infected your computer equipment, computer programs, data or other proprietary material due to your use of the Site or to your downloading of any material posted on it, or on any website linked to it; and/or
  • use of or reliance on any information provided directly or indirectly by the Site.

The information and materials made available on the Site are provided for information purposes only, without any kind of warranty, whether express or implied.


Using the Site you acknowledge that:

  • Sanofi Genzyme cannot guarantee that the Site will be provided free of defects;
  •  the Site, or any content on it, may be temporarily unavailable at certain times; and
  •  the operation of the Site may be adversely affected by events outside the control Sanofi Genzyme, for example, transmission and telecommunication links between Sanofi Genzyme and you and between Sanofi Genzyme and other systems and networks.

Sanofi Genzyme and/or its suppliers may, at any time, temporarily or permanently, modify or interrupt all or part of the Site in order to perform maintenance work and/or make improvements and/or changes to the Site.

Sanofi Genzyme is not liable for any modification to or suspension or interruption of the Site.


Sanofi Genzyme does not guarantee that the Site will be secure or free from bugs or viruses.

It is your responsibility to take the necessary precautions to prevent your computer system or other products being damaged by denial of service attacks, viruses or other technologically harmful material or by fraudulent intrusion by a third party.

You must not misuse the Site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which the Site is stored or any server, computer or database connected to the Site. You must not attack the Site via a denial of service attack or a distributed denial of service attacks.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them if known. In the event of such a breach, your right to use the Site will cease immediately.


The information made available on the Site may contain direct or indirect references to products, programmes and services of Sanofi Genzyme or the Sanofi Group which are not available in certain countries or regions, or which may be offered under a different name, and which may be subject to different regulations and conditions of use according to the country. Such references do not imply any intention on the part of the Sanofi Genzyme or the Sanofi Group to sell these products, programmes or services in your country. Please consult the local Sanofi subsidiary or your Sanofi commercial partner for any information concerning the products, programmes and services which are available in your region / country.


These terms and conditions, its subject matter and its formation, are governed by English law. You and we both agree to that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these terms and conditions or their subject matter or formation.


Publisher of the Site:

Aventis Pharma Limited

410 Thames Valley Park Drive




Site hosting:

Nexinto GmbH
Nagelsweg 3335, 20097 Hamburg, Germany


Photo credits – Genzyme Corporation

Copyright © 2018 Sanofi.  All rights reserved.


GZUK.MS.18.05.0214l(1) Date of preparation: July 2019
This site is intended for patients receiving a Sanofi Genzyme medicine for MS